Arteni Shop su Donna Moderna

About two years from the beginning of the adventure www.arteni.it comes a satisfaction that for us is immense: our website is nominated by Donna Moderna among the e-shops, the “places of exception”, not to be missed to choose their own Christmas gifts. Already the title “When home made is the key to everything”, contains the essence of our work: follow step by step every aspect of our e-commerce, put the same commitment and the same passion and professionalism that you find in our points physical sales when you visit us. This is why we have a direct line, so we personally package your orders by checking them carefully before sending them, so we pack them with paper and ribbon when you request it, just as you used to. And now we leave you to read the article, which you also find on Donna Moderna at this link:
https://luoghideccezione.donnamoderna.com/natale-e-shop-da-non-perdere/arteni-shop-online-quando-lhome-made-e-la-chiave-di-tutto

An e-commerce dedicated to fashion for women, men, children, homes and sports with over 400 brands. A special window where you can buy everything from the comfort of home with a precise and warm assistance as that for over 50 years the Friulian family reserves to its customers who enter the 12 stores
All the exclusive and trendy shopping with the guarantee of quality, courtesy and tradition of Arteni directly at home with a simple click. A catalog of over 400 brands with over 12 thousand products proposed ranging from men’s, women’s and children’s fashion to the sports and underwear line up to everything needed for the home for a demanding customer who does not want to give up the service and work of a family, Arteni, who has been working in the fashion world for over 50 years and has created 12 stores in Friuli Venezia Giulia.
Arteni’s e-commerce brings together the legacy of the past, that of a precise, punctual and warm assistance to the client and proposes a modern and contemporary version, offering an alternative to traditional buying, offering a different experience and easy, made from the comfort of home even for those who have always been a customer, can not easily reach physical outlets. Arteni online also offers a special “window” through which to get an idea of ​​the clothes is simple before going directly to the store, among all that of Tavagnacco with over 20 thousand square meters of exposure.

The project of the online store was born in 2016, strongly desired by the Arteni family as the future of the clothing industry that is increasingly turning to the web. Development and management of the site have been done internally, using specialized figures who work on a continuous and constant improvement of the site to facilitate the customer in navigation and experience of purchase. Matteo Arteni is the project leader, assisted by Davide who takes care of the photography of the individual leaders, “another element that we decided to follow at home, without relying on external companies – Matteo Arteni specified – Every photo you see on the site was made and elaborated with care in order to faithfully reproduce the proposed garment in its minimum details ». And finally to complete the team is Niki who takes care of the selection of the product and the creation of the cards with the description of the items. At the base of their work the continuous research and selection of brands and products made by the company’s buyers: a young and dynamic team attentive to fashion trends.

Home made the word that distinguishes the mood work of Arteni’s online shop. All done at home without anything being entrusted to third-party hands to take care of customer assistance first hand, as it has been done in stores for decades. «Upon receipt of an order we are to recover the garment in the store or in the external sales point, pack it carefully checking it before sending it – Matteo told us – What distinguishes us is direct assistance. We would like to personally respond to every person who calls the toll-free number 800161816, to cuddle it just as if it were one of our stores. And in the times when we are not in the office – he specified – the calls are diverted on our phones, so as not to leave any unsolved calls. We believe that human contact is still very important today, which adds value to our work and gratifies us so much. For us every customer is like a friend to be recommended, we want him to be fully satisfied with the shopping experience. “

Great lovers of gift packages, like those that were once made of paper and with ribbon, Arteni manually prepares every single package also attaching a message to the recipient “we personally write it by hand trying to convey the same love that would have put us the client”. Yet another demonstration of how Arteni personally takes care of every last detail. “We also facilitate – added Matteo – the procedures for the return, free, because we know that, in a world where reality is already too hectic and complex, people who can ease operations and give you a few more minutes of relaxation are very welcome ».

Enthusiasm and passion always in first place for a stimulating and competitive job. And if the big giants have a lot of weapons, the Arteni certainly have an extra gear, that of over 50 years of direct contact with the customer that is certainly their trump card. A second site has recently been online, be-unique.it for an audience looking for a luxury product, with selected brands. On the site the project to open other shops to differentiate the offer and make it unique and specific. «We are never satisfied with the results achieved, but we are aiming higher and higher – Matteo concluded – by imposing targets that stimulate us and help us achieve our goals».

When home made is the key word